Send and receive money with trusted friends and family easily, using your mobile device.1,2 No more searching for an ATM, or worrying about exact change. Get started with Zelle® today!
Enrolling with Zelle® is easy:
Three Ways to Use Zelle®
If you still need to enroll with Zelle®, please follow our instructions.
HOW DO PEER-TO-PEER PAYMENTS WORK?
P2P payments are built on relationships, banking, and technology. While the concept may feel new, peer-to-peer payments have been around for over 20 years.
Here are answers to some of the most frequently asked questions.
Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes3. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank3.
You can send money to friends, family and others you trust3.
Since money is sent directly from your bank account to another person's bank account within minutes3, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.
You can send, request, or receive money with Zelle®. To get started, log into First Midwest Bank's consumer mobile app, tap the plus (+) sign, then tap Zelle. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you're ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile phone number), add the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes3.
To request money using Zelle®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request"4.
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.
If you have already enrolled with Zelle®, you do not need to take any further action. The money will move directly into your bank account, typically within minutes3. If you have not yet enrolled with Zelle®, follow these steps:
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor3.
Since money is sent directly from your bank account to another person's bank account within minutes3, Zelle® should only be used to send money to friends, family and others you trust.
Neither First Midwest nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected. First Midwest Bank's Retail Account Agreement and the Online Agreement describe our responsibility for accepting, rejecting and completing electronic funds transfers and electronic payments and these agreements apply to your online transactions using Zelle® except as otherwise provided in the Zelle® Service Terms of Use.
First Midwest Bank does not charge any fees to use Zelle®3.
You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient's bank isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
When you enroll with Zelle® through the First Midwest Bank consumer mobile app, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with First Midwest Bank). When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its "directory" and notifies First Midwest Bank of the incoming payment. First Midwest Bank then directs the payment into your bank account, all while keeping your sensitive account details private.
In order to use Zelle®, the sender and recipient's bank accounts must be based in the U.S.
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it is important to only send money to people you trust, and always ensure you have used the correct email address or U.S. mobile number when sending money.
If your recipient has not yet enrolled with Zelle®, the payment will remain pending and the money will not move from your account. If the recipient does not enroll within 14 days, the payment will expire and the transaction will need to be made again.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you are not able to get your money back, please call us at 877-203-6724 so we can help you.
Money sent with Zelle® is typically available to an enrolled recipient within minutes3.
If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient's account, typically within minutes3.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.
If you are waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please give First Midwest Bank Online Banking and Mobile Support a call toll-free at 877-203-6724 or get in touch through our support page.
Yes! They will receive a notification via email or text message.
Keeping your money and information safe is a top priority for First Midwest Bank. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your bank account safe.
If you do not know the person, or are not sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither First Midwest nore Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected. First Midwest Bank’s Retail Account Agreement and the Online Agreement describe our responsibility for accepting, rejecting and completing electronic funds transfers and electronic payments and these agreements apply to your online transactions using Zelle® except as otherwise provided in the Zelle® Service Terms of Use.
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call Online Banking and Mobile Support and ask them to move your email address or U.S. mobile phone number to First Midwest Bank so you can use it for Zelle®.
Once Online Banking and Mobile Support moves your email address or U.S. mobile phone number, it will be connected to your First Midwest Bank account so you can start sending and receiving money with Zelle® through the First Midwest Bank consumer mobile banking app. Please call First Midwest Bank Online Banking and Mobile Support toll-free at 877-203-6724 for help.
Yes, some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your First Midwest Bank mobile banking app using just their email address or U.S. mobile number.
Zelle® does not offer a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.
No. At this time, First Midwest Bank does not allow you to enroll your business account.
Send and receive money with people you trust — right from your phone2. Download the First Midwest Consumer Mobile App to get started.
A. Log in to Mobile Banking
B. Tap the + button at the bottom
C. Select Zelle®
D. Follow the prompts
E. Check your email for confirmation
A. Once enrolled, log in to Mobile Banking
B. Tap the + button and select Zelle®
C. Tap “Send”
D. Select recipient and enter amount
E. Write memo (optional) and tap “Send $XX.XX”
1 Zelle® is intended for sending money to family, friends and people you are familiar with. We recommend that you not use Zelle® to send money to anyone you don’t know.
2 Mobile Banking requires enrollment in Online Banking and that you download the Mobile Banking app and is only available for select mobile devices. Message and data rates may apply.
3 Transfers require enrollment with Zelle® and must be made from an eligible First Midwest Bank consumer deposit account to a domestic bank account or debit card. Recipients have 14 days to enroll to receive money or the transfer will be canceled. Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®. We will send you an email alert with delivery details immediately after you schedule the transfer. Dollar and frequency limits apply. See the Mobile Banking Service Agreement for details, including cut-off and delivery times. Data connection required. Wireless carrier charges may apply. Neither First Midwest Bank nor Zelle® offers protection program for any authorized payments made with Zelle®.
4 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®. Payment requests to persons not already enrolled with Zelle® must be sent to an email address.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC, and are used herein under license
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